Please read the following carefully before using www.arcepoxy.com/usa.
If any of the conditions stated on this page is not suitable for you, please do not use the
website www.arcepoxy.com/usa. Using the site and filling out the form with your personal
information means that you accept the terms written on these pages in advance.
www.arcepoxy.com/usa reserves the right to change the following general and special
conditions at any time. When you visit www.arcepoxy.com/usa, it is important that you
visit this page again to see the terms of membership and usage that may change.

Refund Policy

Our RETURN Policy:
Our goal is to provide quality products and keep our customers happy. If you are not
satisfied with your purchase, we will issue you a full refund. We do ask that the buyer pays
for return shipping.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Pigments ( Powder and Liquid )
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been
opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to
our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
arcepoxy@arcepoxy.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at arcepoxy@arcepoxy.com and send your item to: ARC EPOXY
SYSTEMS LLC 402 MASSACHUSETTS AVE Endicott, NY 13760, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped
to themselves to give to you later, we will send a refund to the gift giver and he will find out
about your return.
Shipping
To return your product, you should mail your product to: ARC EPOXY SYSTEMS LLC 402
MASSACHUSETTS AVE Endicott, NY 13760, United States
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned