Please read the following carefully before using www.arcepoxy.com/usa.
If any of the conditions stated on this page is not suitable for you, please do not use the
website www.arcepoxy.com/usa. Using the site and filling out the form with your personal
information means that you accept the terms written on these pages in advance.
www.arcepoxy.com/usa reserves the right to change the following general and special
conditions at any time. When you visit www.arcepoxy.com/usa, it is important that you
visit this page again to see the terms of membership and usage that may change.

Shipping Policy

Basically, we do everything to get you your order in a timely fashion.
Carrier shipping times really depend on where you are located and the speed of the
carrier. For smaller packages, we can use air to ship which is quicker. However, for the
large % of our shipments, we have to ship via ground to ensure quality control and lower

shipping fees.

Common delays in shipping can be due to addresses not verifying within the carriers
computer systems (USPS, FEDEX, UPS, DHL). Rural addresses can also add unexpected

delays due to their processing times at rural distribution centers.
We do everything we can to ship as fast as possible.

• Orders placed by 5:00 pm PST, Monday–Friday, will be processed prepped for

delivery within 1-3 business days.

• Orders placed on Saturday, Sunday & all major USA Holidays will be processed on

the next business day.

• Orders ship out from our central warehouse located in Endicott, NY
Once the shipping carrier picks up your order, you will have access to updates by the

carrier provided you use the tracking number.

Once orders ship out, they may arrive within 1-4 business days after the pick-up date at
our warehouse. This is typical for 90% of the USA, not including rural areas.
Special note: Large heavy shipments WILL REQUIRE more time for both processing and
shipping. The shipment is typically sent via ground due to weight and pricing restrictions.
Please understand, reasonable shipping delays due to carrier delays are out of our control.

They are not good reasons for cancellation.
*** Shipping in Cold Weather!

Brrr, is it cold outside? Liquids can freeze or be crystalized in transit when it gets very cold
during winter, especially going cross country from our production warehouse in Endicott
NY. We suggest reaching out to us regarding a quicker method of shipping during the cold
months. We cannot refund for or replace merchandise frozen from being left outside in
freezing temperatures. You will need to plan ahead and allow the time to bring the liquids

back to room temperature.
*** Please Beware!

Package and Porch Theft occurs in all areas of the world. We cannot be held responsible
for such actions. We provide you with shipping details and tracking numbers (provided by
the shipping carrier). Please track your package and be ready to accept the package

accordingly.

We do not refund or replace items that are reported as stolen. You may discuss your

options with the shipping carrier.
or Email at arcepoxy@arcepoxy.com